OWNERS

Concierge Partnership for Villa OwnersA better guest experience
without creating more work for your team.

Embers works with villa owners and managers who want to offer their guests access to private chefs, transfers, provisions, experiences and personal concierge through one trusted point of contact.

Whether you need support for occasional guest requests or want to discuss a wider management arrangement, we can build the service around the property.

Discuss a Partnership

Why It Matters

A great villa is only
half the experience.

What guests remember about a villa stay often isn't the pool or the views — it's how looked after they felt. The recommendations that actually worked. The dinner that surprised them. The arrival that made them feel like the trip had already started.

That's the gap Embers was built to fill. We work discreetly alongside your property to ensure every guest has an experience worth talking about — and one they'll remember when deciding where to book next year.

Partner With Us

Ways to Work Together

Three ways
to partner.

Every property is different, so every arrangement is agreed individually. These are the three most common starting points.

Guest Concierge Partner

For owners and managers who already have their own property operations

Embers handles optional guest extras, so your team can stay focused on the property.

Private chefs
Transfers
Provisions
Experiences
Celebrations

Guest Experience Support

For properties wanting more help before and during the stay

A more hands-on arrangement covering the guest journey from booking to departure. Can include:

Pre-arrival planning
Guest communication
Transfers and provisions
Chef arrangements
Activities
In-stay requests

Villa Management

For owners wanting broader operational support

Available on a bespoke basis depending on location, property and requirements. Can potentially include:

Guest communication
Housekeeping coordination
Maintenance coordination
Property preparation
Supplier management
Concierge
Private dining
Booking support

Terms are agreed with each owner individually — we'll talk through the property, your guests and what support would genuinely help before suggesting anything.

Discuss a Partnership

What You Get

The Embers
partnership advantage.

Guest Satisfaction

Guests who feel properly looked after are more likely to leave a good review and think of your property again. A thoughtful concierge experience supports the reputation you've already built.

Less for Your Team

You don't need to manage us. We operate discreetly in the background, handling guest requests, supplier coordination and any issues that arise — without it ever coming back to you.

Premium Positioning

Being able to tell prospective guests that a dedicated concierge service is included — or available — is a genuine differentiator at the top end of the market. It adds perceived value to your listing.

Carefully Selected Suppliers

Drivers, chefs, therapists, boat captains and restaurants are chosen carefully. We don't send unknown vendors to your property — your guests only meet people we're comfortable recommending.

Private Chef Access

Access to founder and chef Charlie Dorney, alongside carefully selected private chefs, means your guests can enjoy a genuinely exceptional private dining experience on-site.

Flexible Partnership

We don't require exclusivity and we don't lock you into a contract. We work when your guests need us and step back when they don't. Simple as that.

How It Works

Simple for you.
Exceptional for them.

We get to know your property

A quick conversation about your villa, your typical guests, and what a great stay looks like for you. We learn the house, the quirks, the neighbours, the suppliers you already trust.

You introduce us to incoming guests

As simple as a line in your booking confirmation — "Your Embers concierge will be in touch ahead of arrival." We take it from there and make first contact with the guests directly.

We handle the guest experience

Pre-arrival preferences, arrival setup, chef bookings, restaurant reservations, transport, experiences — all managed by us, all reflecting well on your property.

Guests leave happy

A stay that feels effortless from arrival to departure — the kind of experience that gives guests a reason to look for your villa again.

Concierge Partnership for Villa OwnersA better guest experiencewithout creating more work for your team.

A great villa is onlyhalf the experience.

Three waysto partner.